FAQ
Frequently Asked Questions
Find answers to common questions about Hot Player, activation, and our services.
Hot Player is available on multiple platforms: Samsung Tizen TV Store, LG Content Store, Google Play Store (Android TV), Amazon App Store (Fire Stick), Roku Channel Store, Microsoft Store, Apple App Store, and VIDAA TV. You can also download the APK directly from our website for sideloading.
Hot Player is a media player application. It does not include any channels or content. You must provide your own playlist. If you subscribe to our IPTV service, we provide the channels and content as a managed service separate from the player.
After purchasing a license, install Hot Player on your device and find your MAC address in the app settings. Submit your MAC address through our Activation form or send it to us on WhatsApp. We will activate your device within minutes.
The Player License activates the Hot Player app on your device so you can use it with your own playlist. The IPTV Subscription is a separate service that provides you with thousands of live channels, movies, and series. You can purchase either or both.
The Hot Player license costs €5.99 for 1 year or €14.99 for lifetime access. Both plans give you full access to all player features on one device.
Our IPTV subscription plans are: €14.99 for 1 month, €29.99 for 3 months, €39.99 for 6 months, and €59.99 for 12 months. All plans include 37,000+ live channels and 200,000+ movies & series in 4K quality.
Yes! If you subscribe to our IPTV service, we can activate both the player and the IPTV on your device. Contact us on WhatsApp for combined deals and special pricing.
Hot Player supports Samsung TV (Tizen), LG TV (webOS), Android TV, Amazon Fire Stick, Roku, Windows PC, Apple TV, iPhone/iPad, VIDAA TV, and Titan OS. We are constantly adding support for new platforms.
A MAC address is a unique identifier for your device's network interface. In Hot Player, open the app and go to Settings > About. Your MAC address will be displayed there in the format XX:XX:XX:XX:XX:XX.
In Hot Player, go to Settings and use the "Lock MAC" button. This prevents your playlist from being reset by someone else or if you shared your MAC address with a third party.
For HD streaming we recommend at least 25 Mbps. For 4K streaming, 50 Mbps or higher is recommended. A wired Ethernet connection provides the most stable experience compared to WiFi.
Yes, we offer a 7-day money-back guarantee on IPTV subscriptions if the service does not meet your expectations. Player license activations are non-refundable after activation. Please see our Refund Policy for details.
You can reach us on WhatsApp at +447412830779. We respond quickly to all inquiries. For activation requests, use our Activation form on the website.